Cancellation and returns policy


Cancellation of Contract and Returns

If you choose to cancel your order then you will be entitled to a full refund, by contacting us by phone or email, before your order is dispatched. We aim to dispatch orders within 2 days of receipt of the order.  The refund will be returned to your account inside 3 working days of receipt of your cancellation. If your order has been dispatched then this is governed by our returns policy.

1) Order Cancellation

You may change your mind and cancel your order within 14 working days after the day you receive your goods.  If you choose to cancel your order we will refund:

The full purchase price

If you choose to cancel, and obtain a full refund, you will be expected to return the goods to us in perfect condition.  Herbs are good will not refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.

2) Damaged or Faulty Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods you have ordered are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty or incorrect orders we will refund:

Full Purchase Price

Delivery Charges (the cost for initial delivery to you)

Return Charges (the cost for returning goods to us) upon the production of a receipt.

When exchanging damaged, faulty or incorrect orders we will:

Dispatch replacement items to you free of charge, upon receipt of the damaged/faulty/incorrect goods.

Refund return charges (the cost for returning goods to us) upon production of a receipt.

3) How to Return Your Goods

In order to return the item, package it up & enclose details of the purchase:
Order no
List of goods to return
Reason for return
Name
Address
For our postal address please visit the Contact Us page.
Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance.

4) Consultation cancellation

Any “non show” consultation 15 minutes after the allotted time, or cancellation inside 24 hours, will result in the full fee being retained by Herbs are good. Cancellations made with at least 24 hours notice will receive a full refund.

Warranties

Herbs are good warrants that all Food Products shall comply with the Food Safety Act 1990 and all relevant UK legislation from time to time in force. Herbs are good warrants that all Non- Food Products shall comply with all relevant UK legislation from time to time in force.